Conflict Management in Interactive Financial Service Selection

Knowledge-based systems are often used to support search and navigation in a set of financial services. In a typical process users are defining their requirements and the system selects and ranks alternatives that seem to be appropriate. In such scenarios situations can occur in which requirements can not be fulfilled and alternatives (repairs) must be proposed to the user. In this paper we provide an overview of model-based diagnosis techniques that can be applied to indicate ways out from such a ”no solution could be found” dilemma. In this context we focus on scenarios from the domain of financial services.